Why WhatsApp matters for Indian businesses
Most customers already use WhatsApp daily, so it is often the fastest way to answer questions and close orders.
Customer கேட்டவுடன் பதில் — அதுவே பாதி விற்பனை.
Get permission first
Only message people who contacted you or agreed to receive updates. Make it easy to opt out and respect that choice immediately.
Set up WhatsApp Business properly
Add business hours, address, a short description, quick replies and a catalogue so customers can see products without waiting.
Plan a follow-up schedule
For new enquiries, a few useful messages over the first week or two usually work better than daily promotions. Each message should give information or a clear next step.
Track replies and orders
Note which messages get replies and which lead to orders. Remove messages that people ignore or block.
Your first action this week
Write five quick replies for your most common questions and use them on every new enquiry.